Implementing Knowledge Management or KCS: It’s Not Just About the Tools, It’s About the People (and the Knoster Model Can Help)
You’ve embraced the KCS methodology for its potential to streamline knowledge management and improve…
Knowledge Management Hub
Blog by Marcela Gleixner
Welcome to the Knowledge Management Blog!
Here at KnowledgeManagement.ie I talk about the power and potential of knowledge management to spur innovation, efficiency, and growth within organizations and beyond. So, let’s dive into the world of knowledge management together. Your journey towards knowledge mastery starts now. Welcome aboard!
How SGE might affect websites like help articles?
How SGE might affect websites like help articles? Learn more!
Understanding the Agile Manifesto: A Cornerstone of Knowledge-Centered Service (KCS)
The Agile Manifesto, introduced in 2001 by a group of forward-thinking software developers, was a re…
The Foundations for KCS Methodology:from Agile principles to the Cynefin Framework.
Knowledge-Centered Service (KCS) stands on several foundational concepts. Knowledge-Centered Service…
Transforming Customer Service: My Journey with Knowledge Management and KCS.
The Genesis of My Knowledge Management Journey
Blog Posts
Dive into my curated collection of featured articles where cutting-edge knowledge management meets practical self-service solutions. Explore, learn, and transform your customer engagement and efficiency approach today.
Services
As I prepare to expand into consulting and professional services, my commitment to sharing valuable knowledge remains unwavering.
Stay tuned.
About me
Hi there! I’m Marcela Gleixner, a passionate Knowledge Management Specialist with 10 years of experience in various customer-focused roles, blending knowledge management with marketing and data analysis to transform customer experiences.
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