The original patch: what medieval silk thread can teach us about knowledge maintenance

If you’ve ever worked in tech, you know the drill. Something breaks in production, a gap in documentation, a flaw in the system, and you…

The strategic resurgence of Knowledge Management in the agentic AI era

As we navigate the complexities of the 2026 digital landscape, a critical realization has dawned upon the enterprise: the most sophisticated Artificial Intelligence is only…

The Palantír Paradox: data without context in Knowledge Management

In The Lord of the Rings, the Palantíri were ancient artifacts designed for communication and observation tools that allowed their users to perceive distant events…

What do happiness and Knowledge Management have in common?

At first glance, they might seem like unrelated concepts, but a fascinating video I recently revisited draws a compelling connection between the two. This video,…

Implementing Knowledge Management with the Knoster Change Management Matrix

As a Knowledge Manager, I’ve witnessed firsthand the transformative power of effective knowledge management (KM) and Knowledge-Centered Service (KCS) within organizations. However, I’ve also navigated…

Why Knowledge Management matters?

We’ve all been there: drowning in a sea of raw data, struggling to make sense of the endless flow of information. It often feels like…