Knowledge-Centered Support Hub
Empowering support organizations with content strategies and self-service enhancement for effective customer experiences one blog post at a time!
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The Crucial Role of Knowledge Management and KCS: Turning Chaos into Clarity
Is it possible that knowledge could actually be bad for your organization? It might sound counterintuitive, but the answer is yes—if that knowledge is unmanaged. Unstructured, outdated,…
How the Fogg Behavior Model Can Aid in Successful KCS Implementation: A Knowledge Manager’s Perspective
Implementing Knowledge-Centered Service (KCS) within an organization is no small feat. As a knowledge manager with extensive experience in rolling out KCS across various sectors, I’ve faced…
Knowledge Management in Customer Support: More Than Just Deflection
What Do Happiness and Knowledge Management Have in Common?
Effective Knowledge Management: Lessons from Diverse Work Environments
From Customer Support Agent to Knowledge Manager or Content Strategist
My Journey with KCS: The Community Engagement Agent Perspective
My Journey with KCS: The KCS Implementation Specialist Perspective
My Journey with KCS: The Knowledge Manager Perspective.
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