Category: Bez kategorii
-
If you’ve ever worked in tech, you know the drill. Something breaks in production, a gap in documentation, a flaw in the system, and you don’t rebuild from scratch. You deploy a patch. You fix what’s broken, you reinforce what’s vulnerable, and you keep the system running. Medieval scribes were doing exactly this, 700 years…
-
As we navigate the complexities of the 2026 digital landscape, a critical realization has dawned upon the enterprise: the most sophisticated Artificial Intelligence is only as formidable as the data architecture supporting it. I recently analyzed a definitive piece from ZDNet regarding the pivot toward Knowledge Management (KM) as the central pillar of the AI…
-
In The Lord of the Rings, the Palantíri were ancient artifacts designed for communication and observation tools that allowed their users to perceive distant events in real time. Yet these powerful instruments became conduits of misinterpretation, manipulation, and despair. Why? Because they showed information without offering context. Denethor, Steward of Gondor, famously gazed into a…
-
At first glance, they might seem like unrelated concepts, but a fascinating video I recently revisited draws a compelling connection between the two. This video, which I first watched a decade ago, explores how both customers and support agents share a common need for answers and how effectively managing knowledge can lead to greater satisfaction…
-
As a Knowledge Manager, I’ve witnessed firsthand the transformative power of effective knowledge management (KM) and Knowledge-Centered Service (KCS) within organizations. However, I’ve also navigated the turbulent waters of resistance, skepticism, and outright failure that often accompany such initiatives. Implementing new systems and processes, especially those that fundamentally alter how people work and share information,…
-
We’ve all been there: drowning in a sea of raw data, struggling to make sense of the endless flow of information. It often feels like we’re battling the very laws of the universe – specifically, the law of entropy – where without constant effort, our valuable organizational knowledge can degrade from an asset into a…
-
Are you also part of the Jevons paradox? Microsoft’s recent Work Trend Index https://lnkd.in/gimgWGPc confirmed what a lot of us already suspected: the workday has become…longer. They call it the “triple-peak day” a surge of activity in the morning, again in the afternoon, and one more time late in the evening. For me working remotely…
-
I was taking a break from studying and, like any well-adjusted adult, I was… looking at memes. An ancient Babylonian complaint tablet: a delivery gone wrong, immortalized in clay. And I felt this strange joy. Centuries later, we can still read it. That knowledge survived. But then my brain did what it does: spiraled. Sure,…
-
In the world of branding, color is the ultimate “silent salesman.” It triggers emotions before our brains even process a logo. In Formula 1, this is magnified. For decades, a car’s color wasn’t just a design choice—it was a legal requirement based on your country of origin. Before the “Sponsorship Revolution” of 1968 (when Lotus…