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The Palantír Paradox: Data Without Context in Knowledge Management

In The Lord of the Rings, the Palantíri were ancient artifacts designed for communication and observation tools that allowed their users to perceive distant events in real time. Yet these powerful instruments became conduits of misinterpretation, manipulation, and despair. Why? Because they showed information without offering context. Denethor, Steward of Gondor, famously gazed into a […]

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The critical role of Knowledge Management as a foundation for LLMs and AI

In the race to implement artificial intelligence and leverage large language models (LLMs), organizations worldwide are making significant investments in cutting-edge technologies. However, amid the excitement surrounding AI’s transformative potential, a critical foundation is often overlooked: knowledge management. While AI promises to revolutionize how businesses operate, its effectiveness ultimately depends on the quality, accuracy, and

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Implementing Knowledge Management with the Knoster Change Management Matrix

Implementing Knowledge Management with the Knoster Change Management Matrix As a Knowledge Manager, I’ve witnessed firsthand the transformative power of effective knowledge management (KM) and Knowledge-Centered Service (KCS) within organizations. However, I’ve also navigated the turbulent waters of resistance, skepticism, and outright failure that often accompany such initiatives. Implementing new systems and processes, especially those

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