Revolutionize Customer Service with KCS Expertise

You’ve embraced the KCS methodology for its potential to streamline knowledge management and improve support. But implementation can hit unexpected roadblocks. The Lippitt-Knoster Change Management Model may hold the key to smoother adoption, helping address the human side of KCS success.

The Agile Manifesto, introduced in 2001 by a group of forward-thinking software developers, was a response to the limitations of traditional software development methodologies. It emphasizes flexibility, collaboration, customer feedback, and the ability to adapt to change. While it was initially crafted for software development, its principles are universally applicable, including in the domain of knowledge management.

Knowledge-Centered Service (KCS) stands on several foundational concepts. Knowledge-Centered Service (KCS) is a methodology built on a rich tapestry of

The Genesis of My Knowledge Management Journey